J.D. Power Ranks Banner Bank Highest in the Northwest for Retail Banking Customer Satisfaction

The Banner Bank leadership team is pleased to announce the Bank ranked highest in the Northwest region for customer satisfaction in the just-released J.D. Power 2025 U.S. Retail Banking Satisfaction Study. This is the fifth time* in the past decade Banner Bank has earned this recognition.

“It is an incredible honor to receive this recognition by J.D. Power because it is based on the opinions of our clients,” said Mark Grescovich, President & CEO of Banner Bank. “We believe the study results further affirm we continue to deliver outstanding service and value to our clients—all thanks to our exceptional team.”

In addition to achieving the highest overall ranking in the Northwest, the J.D. Power study noted Banner achieved the highest score in four of their seven study dimensions: Level of Trust, People (staff), Account Offerings; and Resolving Problems and Complaints. 

The U.S. Retail Banking Satisfaction Study, now in its 20th year, measures satisfaction across seven dimensions (in order of importance): trust; people; account offerings; allowing customers to bank how and when they want; saving time and money; digital channels; and resolving problems or complaints. It is the longest-running and most in-depth independent study of the retail banking customers. From that data, J.D. Power publishes the highest-ranked banks in each of 15 regions across the U.S. This year’s study ran from January 2024 through January 2025. View the J.D. Power press release about the full study.

*2017, 2018, 2019, 2022 and 2025
For J.D. Power 2024 award information, visit jdpower.com/awards