Mortgage Resource Center
Mortgage Resources
If you have difficulty making your payments, we have resources to assist you. Please contact us at MortgageHelp@bannerbank.com, call direct at 509-524-5070 or toll-free at 800-272-9933 and ask for the Mortgage Help team at ext. 75033 (8 a.m. to 5 p.m. PT weekdays).
Year-end tax statements
Year-end tax statements for 2024 will be mailed, and available within Banner Online Banking, by January 31, 2025.
To access your tax statement in online banking, you must be signed up to receive electronic statements and notices. Click on “Statements, Notices, Taxes” under the “Transactions” tab in the main menu to get started. For more information and a step-by-step guide on how to enroll, visit the Electronic Statements & Notices page.
If you need to update your mailing address, you can do so in online banking by selecting the Services tab from the Menu button, or we can assist you at the phone number below.
If you do not receive your statement by February 10, 2025, please call us at 800-272-9933 (8 a.m. to 5 p.m. PT weekdays) to request we send you another copy. Additional copies cannot be provided before February 10th.
Annual Escrow Analysis Statement for Oregon and Idaho
The Annual Escrow Analysis Statement for Oregon and Idaho mortgage clients was mailed on December 26, 2024. This annual statement summarizes mortgage escrow payments and any insurance and/or tax disbursements over the past year. The statement also includes information about whether you have an escrow shortage or overage.
Please review your Escrow Analysis Statement, paying particular attention to any changes in your upcoming monthly payment. Most payment changes will be effective with the February installment. Be sure to update your payment amount with any bill payment service you may have established. We also invite you to review more detailed information about escrow accounts, the annual analysis process, and how payments, shortages and overages are handled.
If you do not receive your Annual Escrow Analysis Statement by January 9, 2025 or if you have additional questions, please contact us at mortgagecustomerservice@bannerbank.com, call direct at 509-524-5068 or toll-free at 800-272-9933 and ask for the Mortgage Customer Service team (8 a.m. to 5 p.m. PT weekdays). A change of address can also be completed through Online Banking by selecting the Services tab from the Menu button.
Mortgage Loan Details
Each month we will mail you a statement that shows general loan information and recent activity. If you prefer, you can view your mortgage information at any time by signing up for Banner Online Banking. Simply click the “Enroll in Online Banking” link and follow the prompts to get started. Once enrolled in Online Banking you can also sign up for electronic statements by expanding the “Transactions” menu, clicking “Statements” and following the prompts.
Pay your mortgage the way you choose.
Automatic Payments: Simply download, complete and return the Auto Pay form to us (link below) to have your payment automatically deducted from your checking or savings account each month.
Online: Sign up for Banner Online Banking to see information on your mortgage, pay your bill manually each month or set up recurring payments from an account at another financial institution.
In Person: Find a Banner Bank branch near you.
By Mail: Include your loan number on your check and mail your payment to: Banner Bank, PO Box 1117 Walla Walla, WA 99362.
Relax knowing your payments have been made. Fill out and submit the form below to have your payment automatically deducted from your checking or savings account each month.
If you are facing financial difficulties that will prevent you from paying your mortgage, we may be able to help. We have several options for temporary home loan assistance.
