Security and Fraud Prevention
Current Scam Alerts
Beware of unsolicited requests for card information
Bank impostor scam alert
Protect your devices and accounts from scammers
Computer and mobile device access scams
The 3-digit CVV code on the back of your debit or credit card is a feature to make online purchases more secure. If fraudsters were to get ahold of your card number and expiration date, they still can't make an online purchase without the CVV code on the back of your card.
By posing as the bank and asking clients to verify a recent purchase, fraudsters are gaining card numbers, expiration dates and 3-digit CVV codes. They are then able to add this information to a digital wallet service and make online purchases.
Your bank will never call to ask for your card number, expiration date or 3-digit CVV code. You should only provide your card's 3-digit code when making a purchase that you initiated.
Someone may call, text or email claiming to be from Banner Bank letting you know there is fraud on your account. They will tell you that you must provide them with access to your account or transfer money to stop the fraud. Beware—it’s a scam.
Banner Bank will never demand access to your account or reach out to ask you to transfer money, verify your account number, debit card number, PIN or online banking credentials. If you have any questions, call us at 800-272-9933 or contact your local branch. If you receive an unsolicited text or email claiming to be Banner Bank, don't respond. Don't click links, don't answer yes or no, and don't open attachments. Give us a call.
If you receive an unsolicited request to remotely access your computer or mobile device, it’s probably a scam. The more aggressive the request, the more alert you should be.
Scammers often pose as employees of familiar companies asking you to provide them with access to your device or to download an app that they send to you. These scams come as phone calls, emails, texts or pop-up screens and may claim that your device has a virus or that you’re owed money.
No matter what the claim is, never grant access or download any app based on unsolicited requests even if you do business with the company the individual claims to be with. Always verify requests by calling the company directly using a verified number from a trusted source – NOT the number the requester provides, which could be part of the scam.
Protecting Your Business from Fraud
Businesses and consumers both need to be aware of the computer-related crimes that could affect them. Business owners and employees play an important role in protecting a company’s vital information.
If you're concerned you may have been a victim of a scam
- Call us at 800-272-9933, weekdays from 7 am - 7 pm Pacific Time. If your credit or debit card has been compromised, please call the phone number on the back of your card
- File a police report
- File a complaint at IC3.gov