Merchant Services | Accept Contactless Payments

No-signature approach reduces customer contact

Signatures are optional on all Visa and Mastercard transaction receipts.

By eliminating the need for customers to physically sign receipts, Visa and Mastercard are helping make point-of-sale transactions safer. As a merchant, you can ignore signature line or have it removed on printed receipts. You may also be able to suppress or turn off the signature prompt altogether. Printed receipts are required only if the customer requests them.

Along with their increased safety, no-signature transactions may introduce new challenges such as disputed charges. We recommend merchants take a proactive approach and reach out to your customers with resolutions such as refunds, future credits or vouchers, where appropriate, and especially when requested.

We also encourage merchants to clearly document any refunds, discounts or credits offered, and save for future chargeback document requests.