Contact & Support
It’s our privilege to serve you. You may reach us at 800-272-9933 Monday - Friday, 7 am - 7 pm Pacific Time, or visit us in person during business hours. For automated account information, transaction confirmations, account transfers, and more, call anytime, 24 hours a day, 7 days a week. For online assistance, sign into Banner Online Banking and click the Chat icon to start a text conversation. Our live chat support team is available weekdays 7 am to 6 pm Pacific Time. To verify your identity when you call into our Client Engagement Center, you now have the option to enroll in Voice Verification.
Common help topics
Contact Us
Local:
Toll-Free Number:
Hours:
Monday - Friday 7:00 a.m. - 7:00 p.m.
(PT)
Chat with us.
If you need assistance, chat assistance is available within Banner Online and Mobile Banking 24 hours a day, 7 days a week. Most questions can expertly be handled by our Banner Virtual Assistant. Live agents are also on hand from 7 a.m. to 6 p.m. Pacific Time weekdays. Sign in to Banner Online Banking and click the Chat icon to start a text conversation.
Lost or stolen card
To report a lost or stolen Banner Bank card, please contact a representative at one of the following numbers as soon as possible:
Banner Bank ATM, Debit Card, or Home Equity TruRewards Card
- 800-272-9933 (During business hours)
- 800-554-8969 (After business hours)
Banner Bank Credit Card or Banner Bank Commercial Credit Card
- 800-272-9933 (During business hours)
- 866-839-3409 (After business hours)
Lost or stolen checks
To report a lost or stolen check, clients may request a stop payment through Banner Online Banking, by calling 800-272-9933 or 509-527-3636 during business hours, or by contacting your Banner Bank branch. It will help to have the check number, amount and payee of the last legitimate check written. To protect you from the possibility of future fraudulent activity, it may be necessary to open a new account.
Report Fraudulent Activity
If you notice suspicious activity on your Banner Bank account, please contact us immediately at 800-272-9933 or 509-527-3636. Or you may send us a Secure Message from Banner Online Banking. We frequently monitor accounts for suspicious activity and may contact you should we notice transactions that are out of the ordinary.
Address Change
To change your address, sign in to Banner Online Banking, select the Services tab and click on Change of Address. Or you can request change by completing an Address Change Form for each affected account holder. We must receive authorization from each client before the change can be processed.
Account & Security Alerts
Always know what's happening with your account. Receive a voice, email or text message for any alert you activate. Learn more about Account and Security Alerts.
Debit Card Suspicious Activity Alerts
When we notice suspicious activity on your Banner Bank debit card, we will alert you by email, text or automated phone call.
Real-Time Notifications
When you provide us with your mobile phone number, we can text you fraud alerts for your Banner Bank credit card. Simply reply Yes to confirm your credit card activity or No for unauthorized transactions. Text messages come from short code 86975.
Credit Card Fraud Notification
When you provide us with your mobile phone number, we’ll text you if we notice suspicious activity on your card. Otherwise, we may contact you by phone if we detect suspicious activity.
If you prefer to email* us:
*
IMPORTANT: Internet email is not secure. Unlike Online Banking, it does not use SSL encryption so please do not send sensitive information such as your social security number or account number. Emails containing sensitive account information MAY be sent through our Secure Message Center while logged into Banner Bank Online Banking. Please include in your email the name of your bank branch so we may process your request as quickly as possible.
Still can't find what you need? Contact us.
Contact Us
Local:
Toll-Free Number:
Hours:
Monday - Friday 7:00 a.m. - 7:00 p.m.
(PT)